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Escentual Reviews

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Overall Rating

4.0
9 Reviews
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About Escentual

Escentual.com is a hub for premium fragrance, makeup, skincare, and more. The website offers a wide range of products from the finest fragrance from niche brands to best-selling makeup from cult names. It also features an extensive collection of tantalising aromas from every fragrance family, including irresistible gourmands, warming spices, and sparkling citruses.

In addition to fragrances, the website offers a variety of skincare solutions tailored to individual skin needs. Whether you have reactive skin, oily skin, pigmentation, ageing concerns, or dehydration, there are products to suit your needs.

Escentual.com also offers a unique buy-one-donate-one broad-spectrum sunscreen. The website is constantly updated with new product launches and beauty trends. It also features a blog where they share expert insights and FAQs on common scalp health questions, reviews of anticipated niche perfume launches, and more.

The website is also an authorised retailer for Beauty, Fragrance, Skincare, Make-up, and Haircare brands. It is passionate about bringing you everything from the finest fragrance from niche brands to best-selling makeup from cult names.

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Escentual Customer Reviews (9)

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Fabien Perreault
Fabien Perreault
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Feb 15, 2023
Lawrence Killian
Lawrence Killian
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Feb 14, 2023
Alisha Woodward
Alisha Woodward
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Feb 13, 2023
Zaurbek Panova
Zaurbek Panova
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Feb 13, 2023
Isaac Douglas
Isaac Douglas
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Feb 13, 2023
Guglielmo Pisani
Guglielmo Pisani
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Feb 11, 2023
Jana Wexler
Jana Wexler
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Feb 11, 2023
Lakeisha Ivens
Lakeisha Ivens
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Feb 11, 2023
Elías Guðþórsson
Elías Guðþórsson
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Feb 9, 2023

Escentual Customer’s Q&A

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Escentual FAQs

FAQ

What are some of the brands that Escentual.com carries?

Escentual.com is a premier beauty destination that carries a wide range of brands. Some of the brands include Abercrombie & Fitch, Acqua di Parma, Amouage, Anna Sui, Antipodes, Aramis, Ariana Grande, Atelier Des Ors, Atkinsons, Aveda, Avene, bareMinerals, Benefit, Billie Eilish, Bioderma, Boujee Bougies, Britney Spears, Bumble and bumble, BURBERRY, and BVLGARI. The site is also an authorised retailer of everything from Clarins to Vichy, Calvin Klein to Versace. It offers over 130 luxurious fragrance brands, featuring tantalising aromas from every fragrance family.

FAQ

About escentual.com Prices and Cost?

Escentual.com is a retail website that offers a wide range of products including perfumes, cosmetics, skin, hair, and body care items. Here are some examples of their products and their prices:

  • Escentual Sunscreen SPF50+ is priced between $12.08 and $25.58.
  • Institut Esthederm Intensive Pro-Collagen+ Serum 30ml is available for $99.91.
  • Billie Eilish Eilish Fragrance Mist 236ml can be purchased for $18.90.
  • Lacoste L.12.12 Rose Eau Intense Eau De Toilette Spray 100ml is priced at $70.20.
  • Issey Miyake L'Eau d'Issey Solar Violet Eau de Toilette Spray is available for between $97.21 and $136.36.
  • Estee Lauder Double Wear Smooth and Blur Primer 40ml is available for $40.17.
  • Acqua di Parma Colonia C.L.U.B. Eau de Cologne Spray 100ml Gift Set is priced at $207.91.
  • Antipodes Maya Hyaluronic 72-Hour Hydration Serum 30ml is available for $43.61.

Please note that these prices are subject to change and it's always a good idea to check the website for the most current prices.

FAQ

What are the most popular products on Escentual?

The most popular products on Escentual include Clarins Double Serum, DIOR Sauvage Eau de Toilette Spray, Thierry Mugler Angel Elixir Eau de Parfum Refillable Spray, Lancome Advanced Genifique 30ml Gift Set, Parfums de Marly Feminine Discovery Collection, The Ordinary Squalane Cleanser, La Roche-Posay Anthelios UVMUNE 400 Invisible Fluid SPF50+, Viktor & Rolf Good Fortune Eau de Parfum Refillable Spray, DIOR JOY by Dior Eau de Parfum Spray, The Ordinary Vitamin C Suspension 23% + HA Spheres 2%, Estee Lauder Modern Muse Eau de Parfum Spray, Parfums de Marly Masculine Discovery Collection, The Ordinary Glycolic Acid 7% Toning Solution, Grown Alchemist Soothe & Restore Hand Care Twinset, and Shiseido Ultimune Double Defense 2 x 75ml Gift Set. These products range from skincare to fragrances, catering to a wide variety of beauty needs.

FAQ

About escentual.com Popular Products and Services?

Escentual.com is an e-commerce platform that offers a wide range of beauty and grooming products. The platform sells branded cosmetics, skincare, fragrance, and hair care products catering to the needs of both men and women. Some of the popular products on the site include Escentual Sunscreen SPF50+, Kiehl's Ultra Facial Cream Refill Bundle, Institut Esthederm Intensive Pro-Collagen+ Serum 30ml, Billie Eilish Eilish Fragrance Mist 236ml, Lacoste L.12.12 Rose Eau Intense Eau De Toilette Spray 100ml, Issey Miyake L'Eau d'Issey Solar Violet Eau de Toilette Spray, Estee Lauder Double Wear Smooth and Blur Primer 40ml, and Acqua di Parma Colonia Eau de Cologne Spray 100ml Gift Set. The site also features blog posts on various topics related to beauty and self-care.

FAQ

What are the brands available on Escentual?

Escentual is a hub for premium brands in fragrance, makeup, skincare, and more. Some of the brands available on Escentual include Abercrombie & Fitch, Acqua di Parma, Amouage, Anna Sui, Antipodes, Aramis, Ariana Grande, Atelier Des Ors, Atkinsons, Aveda, Avene, bareMinerals, Benefit, Billie Eilish, Bioderma, Boujee Bougies, Britney Spears, Bumble and bumble, BURBERRY, and BVLGARI. Other notable brands include Clarins, Vichy, Calvin Klein, and Versace. Escentual offers a wide range of products from these brands, making it a premier beauty destination.

FAQ

How do I contact customer support at escentual.com?

To get in touch with the customer support at Escentual.com, there are several methods available.

Phone: Reach out to them at 44 (0) 2920 008844. The service hours are from 8:30am-5:00pm from Monday to Friday, and 11:00am-7:00pm on Sunday.

Email: For general queries, send an email to customerservice@escentual.com. For feedback about the website, use website@escentual.com. For marketing and PR related queries, use marketing@escentual.com.

Mail: Send a letter to Escentual, 63-67 Wellfield Road, Roath, Cardiff, CF24 3PA, United Kingdom.

There is also a Contact Us Form available on their website where you can fill in your details and message.

FAQ

About escentual.com Payment Method?

Escentual.com accepts payment by the following credit and debit cards: Visa, Mastercard, Switch, American Express, Maestro, Solo, Delta, Discovery – USD only. Additionally, the option to pay by PayPal is also available. For those who prefer not to give out their details online, orders can also be taken via phone.

FAQ

How do I track my order on Escentual?

To track an order on Escentual, one needs to understand the different status meanings. Here are some key statuses: - Pending: The order has been received and will shortly be checked and sent to the warehouse for processing. - Payment Review: The order has been flagged for manual review. - Processing: The order has been sent through to the warehouse for processing and dispatch. Once the order is in this status, no amendments can be made to it. - Complete: The order has been picked, packed, and dispatched from the warehouse. This does not confirm that the order has been delivered – this should occur within the delivery estimate. - Partially Complete: The in-stock items on the order have been picked, packed, and dispatched from the warehouse. The out-of-stock products will be dispatched as soon as they are received. - On Hold: There has been an issue upon processing the order and currently, it cannot be dispatched without further information from the customer. - Cancelled: The order has been cancelled, any pending payments have been voided and should become back available to use within 7 days (depending on the card issuer). - Waiting for return: The product(s) are being awaited to be returned to the warehouse. - Return Received: The return has been received and is currently being processed.

For more specific information about an order, it's recommended to contact Escentual's customer service directly. They can be reached at customerservice@escentual.com or via their Contact Us form. Their operating hours are Monday - Friday 8:30am-5:00pm and Sunday 11:00am-7:00pm.

FAQ

escentual.com Return Policy?

For returns at Escentual.com, customers are advised to contact their customer advisers via email who will guide them through the exact procedure. Items must be in the exact condition they were received in for a refund or exchange. Unwanted items cannot be replaced or refunded if they have been opened or any seals have been broken. The refund will not include the cost of delivery or return postage. For all returns, it is strongly recommended that customers retain their receipt from the Post Office until they have received credit for their return.

In case of damaged items, customers are advised to email or call as soon as possible after the product arrives. Returns of damaged items will not be accepted if notified more than 14 days after delivery. For UK orders, a free post address will be provided for returns. For international orders, a free returns service is not available. However, if a receipt for the return postage on a standard service can be provided, it can be reimbursed up to the delivery postage paid on the order.

For faulty items, customers are advised to email or call as soon as possible after the product arrives. With makeup and skincare items, returns of a product considered to be faulty can only be accepted within 30 days of purchase.

Regarding shipping, Escentual.com offers a 2 Day Service. Orders must be placed before 10:30pm with no issues to ensure delivery on the specified date is met. Free delivery is only available on the cash spend on the basket, any voucher, gift cards or Pretty Pennies used towards the cost of the basket will not count towards the $35.19 needed to qualify for free delivery.

FAQ

What is the contact email of Escentual.com?

The contact email for Escentual.com is customerservice@escentual.com. For website feedback, you can reach out to website@escentual.com and for marketing and PR inquiries, the email is marketing@escentual.com.

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